ResumeFixer AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our resume optimization service. Please read this policy carefully to understand our practices regarding your data.
By using ResumeFixer AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Email address (required for account creation and verification)
- Password (stored as a hashed value using industry-standard encryption)
- Account creation date, subscription status (Free or Pro), plan type, and optimisation usage (optimisations remaining)
1.2 Resume and Job Description Data
To provide our optimization service, we collect:
- Resume files (PDF or DOCX format) that you upload
- Extracted text content from your resume
- Job descriptions you provide for optimization
- Optimized resume content generated by our AI service
- ATS scores and improvement suggestions
Important: Resume files are temporarily stored on our servers during processing and are automatically deleted after optimization is complete. We do not permanently store your original resume files.
1.3 Usage Information
We track usage data to manage subscription limits and improve our service:
- Number of optimisations used (full resume generations)
- Optimisations remaining per plan
- Date and time of service usage
- Subscription tier and plan type (Free, Monthly, Quarterly, Annual)
1.4 Technical Information
When you access our service, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Error logs and diagnostic information
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To process your resume uploads, extract text, optimize your resume using AI technology, calculate ATS scores, and provide improvement suggestions.
- Account Management: To create and manage your account, verify your email address, authenticate your identity, and manage your subscription status.
- Usage Limits: To track and enforce plan-based optimisation limits (Free: 1 lifetime; paid plans: monthly, quarterly, or annual with a set number of optimisations per billing period). ATS score checks and feedback remain available to all users.
- Communication: To send you account-related emails (verification, password reset, service updates) and respond to your support inquiries.
- Service Improvement: To analyze usage patterns, improve our AI algorithms, fix bugs, and enhance user experience.
- Security: To detect, prevent, and address security issues, fraud, and unauthorized access.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Data Storage and Security
3.1 Data Storage
Your account information and usage data are stored in a MongoDB database. Resume files are temporarily stored on our servers during processing and are automatically deleted after optimization is complete, typically within minutes of processing.
3.2 Security Measures
We implement industry-standard security measures to protect your data:
- Passwords are hashed using bcrypt before storage
- Secure HTTPS connections for all data transmission
- Authentication tokens (JWT) for secure session management
- Regular security audits and updates
- Access controls and authentication requirements
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
4. Third-Party Services
We use the following third-party services to provide our functionality:
4.1 Google Gemini AI
We use Google's Gemini AI service to optimize your resume and calculate ATS scores. When you use our service, your resume text and job description are sent to Google's servers for processing. Please review Google's Privacy Policy to understand how they handle this data.
4.2 Email Service
We use email service providers to send account verification, password reset, and service-related emails. These providers may process your email address and email content in accordance with their privacy policies.
4.3 Hosting and Infrastructure
Our service is hosted on third-party infrastructure providers that may have access to technical data (logs, IP addresses) as part of their hosting services.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Service Providers: With third-party service providers (AI services, email providers, hosting providers) who assist us in operating our service, subject to confidentiality agreements.
- Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
- With Your Consent: When you explicitly consent to sharing your information.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you by contacting us.
- Correction: You can update your account information (email, password) through your account settings or by contacting us.
- Deletion: You can request deletion of your account and associated data by contacting us at support@top10impact.com. Note that we may retain certain information as required by law or for legitimate business purposes.
- Data Portability: You can request a copy of your data in a machine-readable format.
- Opt-Out: You can opt out of non-essential communications by unsubscribing from marketing emails or contacting us.
- Account Deletion: You can delete your account at any time, which will remove your account information and usage data from our systems.
To exercise these rights, please contact us at support@top10impact.com. We will respond to your request within a reasonable timeframe.
8. Data Retention
We retain your information for as long as necessary to provide our service and fulfill the purposes outlined in this policy:
- Account Information: Retained for the duration of your account and for a reasonable period after account deletion for legal and business purposes.
- Resume Files: Deleted immediately after processing (typically within minutes).
- Usage Data: Retained to manage subscription limits and improve our service.
- Legal Requirements: Some information may be retained longer if required by law or for legitimate business purposes.
9. Children's Privacy
Our service is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last updated" date at the top of this policy
- Sending an email notification for significant changes
Your continued use of our service after changes become effective constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ResumeFixer AI
Email: support@top10impact.com